Question 1

What services does Centred Pathways provide?

Accepted Answer

We offer a range of NDIS services including personal care, community access, respite, high intensity supports, and assistance with daily living. Our team is trained to provide both standard and complex care, tailored to each participant’s needs.

Question 2

What is high intensity support?

Accepted Answer

High intensity support refers to specialised care for participants with more complex needs. This can include PEG feeding, seizure management, catheter care, bowel care, and complex behavioural support. Our qualified staff are trained to deliver these services safely, respectfully and consistently.

Question 3

Are your support workers trained for high intensity care?

Accepted Answer

Yes. Our team includes experienced and qualified support workers who have completed specialised training for high intensity support. We regularly upskill our staff to meet clinical standards and ensure safe, person-centred care.

Question 4

How do you match participants with the right support worker?

Accepted Answer

We take the time to get to know each participant’s preferences, cultural background, support needs and communication style. We offer a free 30-minute meet and greet to help us understand what matters most to you. This allows us to match you with a support worker who not only meets your care needs but also fits your personality and lifestyle.

Question 5

What areas do you service?

Accepted Answer

We provide support across Melbourne and surrounding suburbs. If you're unsure whether we cover your area, feel free to contact us directly.

Question 6

Is Centred Pathways a registered NDIS provider?

Accepted Answer

Yes, we are fully registered with the NDIS and approved to deliver both standard and high intensity supports.

Question 7

Do you provide culturally sensitive and faith-respecting care?

Accepted Answer

Absolutely. As a family-owned business with diverse experience, we understand the importance of cultural awareness. Our team delivers respectful, inclusive care to individuals of all backgrounds and beliefs.

Question 8

Can you help with support coordination or plan management?

Accepted Answer

While our main focus is on direct support, we can help connect you with trusted plan managers and support coordinators within our network.

Question 9

How can I contact Centred Pathways?

Accepted Answer

You can reach us via phone, email or our website contact form. We’re happy to chat, answer any questions and arrange a free meet and greet to see how we can best support you.

Question 10

Do you support young people through the NDIS?

Accepted Answer

Yes, we do. Our team has extensive experience working with youth, including those with complex behavioural needs. We’ve supported young people in residential care units and detention centres across Melbourne in partnership with the Department of Health and Human Services (DHHS). We understand the unique challenges faced by at-risk youth and offer mentoring, positive behaviour support, and practical, person-centred care tailored to their needs.

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Frequently asked questions